Thursday, February 28, 2008

"Demo It To Oracle" (DITO)

I have been playing around with various ways to effectively collaborate with a team when the team members are in different geographic locations. Obviously one option is to use web conference software. Being able to schedule a web conference can be difficult when your team members are half a world away and in a different time zone. Another option that I have been looking at recently is screen recording software. In particualr I have been looking at Cam Studio, mainly because of it's price tag (free).

Apparently I'm not the only one who sees a use for this technology. Today I received a message that Oracle is releasing "Demo It To Oracle" (DITO) to help troubleshoot service requests. The idea is that you can use Cam Studio to create a short video walking Oracle support through your issue. You then upload your video to your service request so that your analyst can see your issue first hand. This is seen as a possible alternative to doing an OWC (Oracle Web Conference). On the surface it sounds like a great idea, but we'll see how it works in parctice.

If you want to read more you can check out Metalink Doc ID 11.1